Our Sydney warehouse is fully operational and shipping out all orders as normal. We will endeavour to ensure all orders arrive within the expected time frame however if there are any delays, this is unfortunately out of our control and related to postage. All orders will be processed in the order they are received.
If you have any questions, please feel free to contact our customer support team on firstname.lastname@example.org. Customer support representatives are standing by to answer your questions. Please stay safe during these testing times.
At Ashton & Co., we are proud to use Australia Post & DHL Express to deliver our products to you, no matter where you are located in the world. Our strategic relationships with these shipping companies allow us to get your products to you in the quickest and safest manner possible. Signature on delivery is available for an additional shipping fee.
Ashton & Co. offers FREE Express Delivery + tracking for all Australian domestic orders over $60 AUD. Orders are dispatched same day of purchase (excludes Saturday and Sunday) and we aim for delivery to take approximately between 1-3 business days. Orders under $60 AUD incur a flat rate shipping fee of $10.00 AUD.
If delivery has been attempted, your parcel will be left in a secure location or a card will be left for you to collect at your nearest Australia Post office. Express Delivery is usually next-day delivery from time of purchase if you’re in a major metro area.
During peak holiday shopping periods (Black Friday, Valentine's Day, Boxing Day, Christmas etc.) please allow another 2-3 days in delays as Australia Post can become very busy during these periods.
Ashton & Co. offers FREE Standard Delivery + tracking for all our New Zealand customers on orders over $100 AUD. Orders under $100 AUD incur a flat rate shipping fee of $15.00 AUD.
Orders can take approximately 5-8 business days to be delivered to New Zealand. During peak holiday shopping periods (Black Friday, Valentine's Day, Boxing Day, Christmas etc.) please allow another 3-5 days in delays due to high demand.
International customers can also enjoy our FREE Standard Delivery + tracking on all orders over $170 AUD. Orders under $170 AUD incur a flat rate shipping fee of $25.00 AUD. Orders can take approximately 6-10 business days to be delivered, depending on your location and proximity to a major city. During peak holiday shopping periods (Black Friday, Valentine's Day, Boxing Day, Christmas etc.) please allow another 3-5 days in delays due to high demand.
Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of you the customer.
*Please note, currently we are not able to ship to Russia due to certain custom requirements.