Your watch is covered by our 2 year international warranty against any defects in manufacturing; this includes the watch movement, indexes, dial, and hands. In other words, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free.
However, this does not cover any abuse or physical damage inflicted on the watch. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Please note that leather straps are not waterproof although the watch is water resistant (ratings specified on each product page).
If the product is returned during the warranty period, Ashton & Co. will repair or replace any defective watch or watch-part, at no additional expense, within a reasonable time, after the product is returned. However, the customer may be subject to the costs of shipping the product.
Proof of purchase is required for all warranty claims and service requests, so please keep your receipt with the purchase e-mail and complete the warranty registration card details that comes with your watch.
If there is a warranty claim to be made please raise a Returns Request here or email us at firstname.lastname@example.org, using your order number in the subject section and ensure you explain your reason for the warranty claim.